Privacy policy
We respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use and safeguard information when you visit or make a purchase from our store **OlenkaYa.com**.
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### 1. Information We Collect
We may collect:
• Contact details (name, email, phone number)
• Shipping address
• Payment information (processed securely by payment providers, we do not store card details)
• Order history
• Technical data such as IP address, browser type and cookies
• Any information you provide us when contacting support
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### 2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide tracking and customer support
• Improve our products and website experience
• Prevent fraud and comply with the law
• Send important service updates (not marketing without consent)
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### 3. Sharing Your Information
We share data only with trusted service partners required to complete your order:
• Shopify (store platform)
• Payment processors (PayPal, Revolut Pay etc.)
• Shipping carriers
• Legal authorities if required by law
We never sell your personal information.
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### 4. Cookies
We use cookies to ensure website functionality and improve your experience.
You can disable cookies in your browser at any time.
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### 5. Data Retention
We keep order information for legal and accounting purposes for up to **10 years**.
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### 6. GDPR – Your Rights
As a customer in the EU you have the right to:
• Access your personal data
• Request correction or deletion
• Object to processing
• Request data transfer
• Withdraw consent
Contact us anytime at: **crown@olenkaya.com**
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### 7. Contact
If you have any questions about this policy or your data:
**OlenkaYa Boutique (BG)**
Email: **crown@olenkaya.com**